Clever Phone Solutions we’ve developed for our customers

 

Are you a tradie?

Have a life and easily handle after hours emergencies.

An electrician came to us who had his mobile number advertised on his van and website offering 24/7 service.

He was being interrupted at all hours with after hours emergency queries. What was worse, 50% of callers would decline the service once they found out the emergency call out rate.

He also had no ability to differentiate between personal and business calls, even after hours.

We solved this phone problem and changed his business (and life!):

  • He now advertises only his landline number on his van and website giving the appearance of a business with more substance.
  • He now has a welcome message to present a more professional voice to callers.
  • Incoming calls on his mobile app are clearly identifiable as business calls.
  • Now outbound calls using the app have caller id of the landline so his mobile number can remain confidential.
  • A new after hours message advises customers of his emergency call out fee. Callers are given the option to dial 1 to proceed or hold the line to leave a message.
  • The after hours message is automatically scheduled.
  • The messages automatically adjust for public holidays including Auckland anniversary.
  • Voicemail messages are emailed for easy access from his mobile. There is no longer any requirement to navigate a complicated and frustrating voicemail menu system.

The total cost to solve this phone problem is from $10+gst per month.

Run a warehouse or factory?

Make and answer calls wherever you are while keeping your mobile number private.

The manager of a small manufacturing company had an existing VoIP phone system with one phone number, three extensions, and fibre internet connection.

This system was costing the company $250+gst per month including the internet connection.

He was frequently missing calls as they would go to voicemail after only six rings, and he would often forget to manually forward the line to his mobile phone after hours.

Any calls he made on-site during a site measure or accepted after hours on his private mobile phone would show on the customer’s caller ID.

He also had no ability to differentiate between personal and business calls, even after hours, and could only check after hours voicemail messages from the office phone.

We solved this phone problem and changed his business (and life!):

  • There were no additional hardware costs as all existing desk phones and networking hardware was re-used.
  • Total cost savings on the monthly telecommunications bill of 38%.
  • He now has a welcome message to present a more professional voice to callers.
  • Calls ring on the office phones and then are forwarded to the mobile app if not answered after 20 seconds.
  • Incoming calls on the mobile app are clearly identifiable as business calls.
  • Outbound calls on-site or after hours are made using the mobile app with a caller id of the landline. His mobile number can remain confidential.
  • A new after hours message advises customers of an emergency option which then forwards the call to the mobile app.
  • The after hours message is automatically scheduled.
  • The messages automatically adjust for public holidays including Auckland anniversary.
  • Voicemail messages are emailed for easy access from his mobile. There is no longer any requirement to navigate a complicated and frustrating voicemail menu system.

The total cost to solve this phone problem is from $155+gst per month (including Internet connection)

Travel internationally on a regular basis?

Make calls from wherever you are in the world without expensive roaming charges.

An importer and regular international traveler who came to us was relying on international roaming to make and receive calls on his mobile whenever he was overseas.

Not only was this expensive, but it was also inconvenient as he often travels in the Middle East and Asia where roaming is not available.

We solved this phone problem and made travelling for business easier and cheaper!

  • He now has an Auckland (09) local number connected using the mobile app.
  • When travelling overseas he forwards his mobile number to his Auckland landline number which rings directly on his mobile app.
  • Callers to his mobile can now ring directly as long as he has Internet access – anywhere in the world.
  • He can make outbound calls from his app to any NZ number at local rates.
  • International calls from his mobile app are much cheaper than mobile international rates.
  • His caller ID is setup as his mobile number to avoid any confusion.

The total cost to solve this phone problem is from $10+gst per month.

Do you need a flexible working environment?

Work from the office or at home with a phone system that makes your job and your life easier.

A recruitment consultant came to us who used an office for client meetings but worked from home when no face-to-face interview were scheduled.

He had a landline number connected to the desk phone in his office which he manually forwarded to his mobile if he was working from home. However, this meant he used his mobile phone for inbound and outbound calls for business purposes.

He had no ability to differentiate between personal and business calls, even after hours.

What was worse, he often conducted long interviews which he found was uncomfortable on the desk phone. It was also difficult to take detailed notes on outbound calls to candidate referees.

We solved this phone problem and changed his business (and his life!):

  • A new welcome message was added to present a more professional voice to callers.
  • Calls ring on his office phone AND new home office desk phone simultaneously, and then on his mobile app if not answered after 20s.
  • Headsets are installed on desk phones for comfort during long interviews.
  • Outbound calls to candidate referees are recorded automatically. Recordings are emailed as MP3 attachments for easy transcription and filing.
  • Incoming calls on the mobile app clearly identifiable as business calls.
  • An after hours message is automatically scheduled.
  • Messages automatically adjust for public holidays including Auckland anniversary.
  • Voicemail messages are emailed for easy access from mobile. There is no longer any requirement to navigate a complicated and frustrating voicemail menu system.

The total cost to solve this phone problem is from $20+gst per month.

Sole trader working from home?

Everything you need to run your business from home or when out visiting clients.

A sole trader accountant came to us who had a phone number, fibre Internet connection, and answer phone for his home office.

His monthly phone and internet bill was $125+gst per month.

He was often on-site visiting clients and would need to make an outbound call. However, his mobile number would show up on caller ID. He also manually forwarded calls to his mobile when he was not in the office.

This meant he had no ability to differentiate between personal and business calls, even after hours.

We solved this phone problem and changed his business (and his life!):

  • A new welcome message was added to present a more professional voice to callers.
  • He achieved total cost savings on his monthly phone and Internet bill of 28%.
  • A welcome message was added to present a more professional voice to callers.
  • Calls ring on his office phone and then on a mobile app if not answered after 20 seconds.
  • Incoming calls on his mobile app are clearly identifiable as business calls.
  • Now outbound calls using the app have a caller id of the landline number so his mobile number can remain confidential.
  • The after hours message is automatically scheduled.
  • The message automatically adjusts for public holidays including Auckland anniversary.
  • Voicemail messages emailed for easy access from mobile. There is no longer any requirement to navigate a complicated and frustrating voicemail menu system.

The total cost to solve this phone problem is from $100+gst per month (including Internet connection)