We live in a world where technological advances have made remote work more feasible and efficient, especially in internet connectivity, video conferencing, collaboration tools, and cloud-based computing. Employees are choosing not to spend their time commuting and are working from home instead – it’s so common now that it even has its own abbreviation, ‘WFH’, which is pretty close to ‘WFM’ (works for me).
But what doesn’t work is working from home and using their home phone as a business line – or receiving work calls on their mobile if your office has a call diversion. Clients can access your team 24/7 with their home number and cell phone saved in their address book.
Our system enables your employees to have one work phone number to receive calls at work, at home or on their mobile and stay completely professional.
When someone rings their work phone number, it will go to the office phone first. If that isn’t answered, then their home phone. And if there is still no answer, it will divert to their mobile. Alternatively, you have both the office and home phone ring simultaneously to ensure your clients aren’t waiting as long – completely customisable to what you want your clients to experience.
The solution to this problem is simple – at home, your employees plug a landline phone into their internet. Any business calls and this phone will ring – they can differentiate between work and personal. They’re working from home, and no one knows any different.
There’s also an app that can be installed on their mobile phone. Because it looks different, they can tell when it’s a work call. And if one of your employees decides to leave your business, you can redirect their calls to another employee.
We’ve implemented this solution for many businesses.
- The caller is greeted with a professional welcome message.
- Calls ring on home/office/mobile app – however you want to configure them.
- For those who spend a long time on the phone, we can install headsets for comfort.
- Outbound calls can be recorded automatically and emailed as MP3 attachments for easy transcription and filing.
- Identify personal vs work phone calls.
- Automatically schedule after-hours messages, which can automatically adjust for public holidays.
- Access voicemail messages from anywhere; you don’t have to return to the office to retrieve them.
Amazingly, we’ve solved this problem for many businesses, costing as little as $20+gst monthly.
We specialise in simplifying business communications whilst minimising costs – and we’re good at it.
If you want to WFH and be able to say it WFM, let’s explore how our services can benefit your business, call 09 242 1234.